PATIENT SUPPORT

Support for existing Breastfeeding Success patients

If you are a Breastfeeding Success patient, visit our patient portal to access your consultation notes, care plans, and bills in one secure place. We’re always available to help you with questions about your care — see our tips on using the portal and dealing with insurance claims right here.

Patient portal tips

After booking your first appointment, you will receive a welcome email asking you to register on the portal. Once you have registered, log onto the portal any time. Search your email or drop a note to info@bfsuccess.com if you need us to resend your portal invitation. 

Visit the Portal

  1. Log into the patient portal with the email address and password you used to register. 
  2. Scroll down and click on View Records. This option is marked with a “document” icon.
  3. You will see your profile summary. Click on the “Clinical summary” icon — you may need to click more than once.
  4. Scroll down to review the care plan details shown by date.

  1. Log into the patient portal with the email address and password you used to register. 
  2. Scroll down and click on Pay My Bill. This option is marked with a “$” icon.

  3. You will see your account summary. Click on the “Make Payment on Current Balance” button.

  4. You will then be able to enter the amount you wish to pay and your credit card details to make your payment.

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Insurance Trouble Shooting

We file for you with insurers with whom we are in network. If we are out of network with your insurance, you can file for reimbursement using the Superbill provided by your IBCLC. If you are having trouble with your insurance claim, call us at 512-808-0237. Key numbers you may need for an insurance reimbursement claim are: 

Fax: 1-512-498-0211

Tax ID or EIN: 46-5245518

National Provider Identification or NPI#: 1609275858

  1. Lactation services are covered under The Affordable Care Act (ACA) of 2012. Because it is new for many insurers, confusion is common. Sometimes more specific communication is all that is needed. Consider these steps in working with your insurer: 

These steps are guidance only — no healthcare provider can tell you what your insurance will or will not cover.

  1. Call your insurance company and ask if they require any particular forms or processes for reimbursement. 
  2. Make sure you understand the reason your claim has been denied. Occasionally a claim just needs to be resubmitted under the mother’s name instead of the baby’s, or vice versa, or other additional information is necessary. Some companies may ask for a referral from your pediatrician or ObGyn.
  3. Your IBCLC will give you a receipt — known as a Superbill — which includes:
    Our National Provider Identification (NPI) number and tax ID (EIN) number

    • The code for the appointment type (CPT code), such as a home visit
    • A code for the problem addressed (ICD-10 code), such as slow newborn weight gain
    • The amount you paid, the date of service, and your IBCLC’s signature and contact information
  4. Mail or fax this Superbill together with your policy information and any required forms to your insurance company according to their instructions. Be sure to include:
  5. The reason you sought help
    • The name of any pediatrician or healthcare provider who referred you
    • Any information you were provided by phone by your insurer
    • Whether your insurer provided a list of covered IBCLCs — if they did not, this is not meaningful coverage under the ACA

Download our Troubleshooting Tips & Appeal Letter for more help with pursuing denied claims. If you are still having trouble with an insurance claim, we can help — contact us.

If you feel your insurance company is not complying with the ACA requirements or handling your claim appropriately, consider complaining in writing to the State Insurance Commissioner. The contact info for Texas is:

Texas Commissioner of Insurance
PO Box 149104
Austin, Texas 78714-9104
512-463-6169

Street Address:
333 Guadalupe Street
Austin, Texas 78701

Consumer Help Line
1-800-252-3439
512-463-6515 in Austin

Need more help?
If you have questions about your care or need help with any other issue, get in touch.

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Need More Help?

If you have questions about your care or need help with any other issue, get in touch.

Breastfeeding Success Company - breastfeeding resources and tips